6 → 1
Points of contact
One account manager for all six buildings in the portfolio.
An entrance hall spotless from morning to night
Night cleaning was no longer enough: by noon, the lobby of a busy building had lost its polish.
- Client
- Portfolio of 6 buildings, single property manager
- Region
- Montreal and Laval
- Service
- Concierge, security, and management
The challenge
- Lobby and elevators degraded by midday despite night cleaning.
- Six buildings, six contacts and as many invoices to reconcile.
What we did
- Day porter on site from 8 a.m. to 4 p.m. for common areas and restrooms.
- Single account manager for the entire portfolio.
- Consolidated monthly billing and per-site attendance report.
Measured results
8 h/j
On-site presence
Continuous common-area coverage during opening hours.
-40 %
Emergency requests
Unplanned interventions requested by the manager.
The multi-site model was renewed and extended to two buildings acquired since.
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