-85 %
Tenant complaints
From 13 complaints a month to 2, measured over the first three months.
Takeover of a multi-tenant office building
A 42,000 sq ft building was piling up tenant complaints after its previous supplier left. In six weeks, a documented protocol restored consistent cleanliness.
- Client
- Multi-tenant office building, 42,000 sq ft, 5 floors
- Region
- Greater Montreal
- Service
- Janitorial and sanitary maintenance
The challenge
- High staff turnover at the previous supplier: no consistency from one week to the next.
- Restrooms and kitchenettes topped tenant complaints, with no follow-up mechanism.
What we did
- Full building walkthrough and a detailed task schedule by floor and zone.
- Fixed evening crew, with designated relief staff to cover absences.
- Signed weekly quality inspection and a log shared with the property manager.
Measured results
98 %
Passed inspections
Average of signed weekly inspection sheets over 12 months.
6 sem.
Return to standard
Time between contract takeover and reaching the agreed standard.
The contract was renewed and extended to two other buildings in the same portfolio.
Get the same result in your building.
Online quote in minutes, reply within 1 business day.